Warranty Information

Limited One-Year Consumer Warranty with Proof of Purchase

Soundstream promises to the original purchaser, to repair or replace this product with a new or refurbished unit (at Soundstream’s sole and absolute discretion) should it prove to be defective in workmanship or material under normal use, for a period of one-year from the date of purchase from the Soundstream authorized retailer, PROVIDED the product was purchased from a Soundstream authorized retailer. During this one-year period, there will be no charge for product repair or replacement, PROVIDED the unit is returned to Soundstream, return shipping pre-paid, along with the required bill of sale or other dated proof of purchase, and the consumer’s contact information.

If the unit is sold by anyone other than a Soundstream authorized retailer, the warranty period will be 90-days from the date of purchase. This warranty is non-transferrable and does not apply to any unit that has been modified or used in a manner contrary to its intended purpose, and does not cover damage to the unit caused by installation or removal of the unit. During this 90-day period, there will be no charge for repair or replacement PROVIDEDthe unit is returned to Soundstream, return shipping prepaid, along with the bill of sale or other dated proof of purchase and the consumer’s contact information.

This warranty is void if the product has been damaged by accident or unreasonable use, neglect, improper service or other causes not arising out of defects in materials or construction. This warranty does not cover the elimination of externally generated static or noise, or the correction of antenna problems or weak reception, damage to speakers, accessories, electrical systems, cosmetic damage or damage due to negligence, misuse, failure to follow operating instructions, accidental spills or customer applied cleaners, damage due to environmental causes such as floods, airborne fallout, chemicals, salt, hail, lightning or extreme temperatures, damage due to accidents, road hazards, fire, theft, loss or vandalism, damage due to improper connection to equipment of another manufacturer, modification of existing equipment, or Product which has been opened or tampered for any reason. Units which are found to be damaged by abuse resulting in thermally damaged voice coils are not covered by this warranty but may be replaced at the absolute and sole discretion of Soundstream. Unit must be returned to Soundstream, postage pre-paid, with bill of sale or other dated proof of purchase bearing the following information: Consumer’s name, Telephone Number/Address, Authorized Retailer’s Name/Address, and Product Description. Please contact Soundstream warranty office at 800-724-1377, email to, or visit to obtain a Return Authorization Number prior to shipping the product.

In order for the one-year warranty to be valid, your unit must be shipped with proof of purchase from a Soundstream Authorized Retailer. All units received by Soundstream for warranty repair without proof will be covered by the limited 90-day warranty.

By purchasing this product, all warranties including but not limited to express warranty, implied warranty, warranty of merchantability, fitness for particular purpose, and warranty of non-infringement of intellectual property are expressly excluded to the maximum extent allowed by law, and Soundstream neither assumes nor authorizes any person to assume for it any liability in connection with the sale of the product. Soundstream has absolutely no liability for any and all acts of third parties including its authorized dealers or installers. By purchasing this product, the consumer agrees and consents that all disputes between the consumer and Soundstream shall be resolved in accordance with California laws in Los Angeles County, California. Some states do not allow limitation on how long an implied warranty lasts. In such states, the limitation or exclusion of this Limited Warranty may not apply. Some states do not allow the exclusion or limitation of incidental or consequential damages. In such states, the exclusion or limitation of this Limited Warranty may not apply to you. This Limited Warranty gives you specific legal rights, and you may have other rights, and you may have other rights which vary from state to state.

Technical Support

Technical support is available Monday through Friday from 8AM PST to 4:30PM PST at (323)724-4600.

If tech support is busy, please leave a message and you will get a return call within 24 hours.

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